- General Information
- Manufacturer
- Barracuda Networks, Inc
- Manufacturer Website Address
- http://www.barracudanetworks.com
- Brand Name
- Barracuda
- Service Name
- Premium Support
- Product Type
- Service
PREMIUM SUPPORT 24X7 DEDICATED TEAM
Premium Support includes a Dedicated Team of an support account manager and a team of highly skilled Premium Support Technicians that are familiar with your environment 24x7.
- Service Information
- Service Main Type
- Technical
- Service Description
- 24x7
- Provided Support
- Proactive Ticket Evaluation
- Access to Beta Programs
- Live Transfer to Dedicated Support Technician
- Web Knowledge Base Access
- Energize Updates
- In-depth Root Cause Analysis
- Email Support
- New Releases Update
- Firmware Maintenance
- Reporting
- Configuration
- Data Migration
- Support Case Prioritization
- Priority Escalation to Resolve Critical Issues
- Priority Level Agreements (PLAs)
- Dedicated Account Manager
- Monthly Account Manager Calls
- Dedicated Technical Support Engineering Team
- Service Duration
- 1 Year
- Product Supported
- Software Title: Barracuda Web Application Firewall 660Vx
- License Quantity: 1 additional core
- Barracuda BWFIV660A
