- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com/au/
- Brand Name
- HP
- Service Name
- Care Pack Hardware Support
- Product Type
- Service
Increase equipment availability and productivity with rapid-response on-site and remote support for your HP hardware, as well as selected multi vendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labour
- Service Description
- 9x5x4 Hour
- Service Details
Remote problem diagnosis and support:
- HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
4-hour on-site response:
- For issues that cannot be resolved remotely, an authorised HP Services representative arrives at your site within 4 hours after your call has been logged, if this time falls within your contracted service window
- HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
- Your coverage includes all required parts and materials
Coverage window options:
- Standard business hours, standard business days:
- Service is available 8.00am - 5.00pm, Monday to Friday, excluding holidays
Escalation management:
- Established escalation procedures enlist specialised expertise from HP and selected third-parties
- Provided Support
- Phone Support
- Service Availability
- 9 x 5
- Service Response Time
- 4 Hour
- Service Location
- On-site
- Service Duration
- 3 Year
- Product Supported
- HP Workstation